Operations Dashboard
—
0
Open
0
Pending pickup
0
Assigned
0
In progress
0
Closed today
—
Oldest unassigned (min)
—
Avg triage time
Per office
Loading…
Active members 0
No one online right now.
By category
Loading…
Per-user productivity (today)
| Name | Role | Office | Assigned | In progress | Closed today | Avg time |
|---|
All pending tickets 0
Closed Tickets
—
| Ticket | Closed | Office | Category | Patient | Reason | Closed by | Status |
|---|
My Day — …
0
Closed today
0
In progress
0
Pending assignments
—
Avg handle time today
—
Fastest close (week)
0
Best day (month)
Today's goal: —
Tickets assigned to me
Analytics — PCMH KPIs
—
0
Received calls
0
Tickets solved
—
Avg resolution (min)
—
Language mix
Calls received & tickets solved per day
Received
Solved
Loading…
Per office
Loading…
Notes
Received calls = intakes captured by the voice agent during the window (one per successful submit). Abandoned calls that did not produce a ticket are not counted yet — they will be added when the Retell call-list integration ships.
Tickets solved = intakes whose status reached completed during the window. Cancelled tickets are excluded.
Avg resolution = average minutes from created_at to closed_at for tickets solved in the window. Calendar elapsed, not business hours.
Per office = breakdown when "All offices" is selected. As additional DIDs come online for Wellington / Greenacres / Port St. Lucie / Boca Raton, those rows will populate automatically.